MOST FREQUENTLY ASKED QUESTIONS
These are our most frequently asked question from all our FAQ categories.
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How can I be notified of BeyondWordsStore.com sale events?
We appreciate your business and want to keep you up to date with our special sales! It is easy to know about our exclusive discounts and exciting new arrivals. Simply register with BeyondWordsStore.com to receive our special emails. Please click here to begin your registration.
Do you offer Gift Certificates or Gift Cards?
BeyondWordsStore does not offer gift certificates or gift cards at the moment. We understand the importance of choice and will be offering this popular option in the near future.
Will sales tax be charged to my order?
Yes. In our home state of California we are subject to local taxes.
Is it secure to shop online?
Yes, it is very secure to shop online at our site! We are dedicated in providing our customers with an excellent online shopping experience. We use the latest and greatest well tested technology for high security. Secure Sockets Layer (SSL) technology protects the information sent to us when you place an order by concealing it through encrypted codes.
How can I track the status of my order?
Once your order has been shipped you will receive your shipment tracking number to view the status as it is in route. Please make any further inquires by emailing customer service at customerservice@BeyondWordsStore.com
What is your policy for returns or exchanges?
BeyondWordsStore.com is as committed to achieving excellent customer satisfaction as we are committed to delivering high quality merchandise. If for what ever reason you are not satisfied with your purchase, return the unused item in its original sealed condition within 10 days and we will provide you with an exchange option that is equal to or less your purchase price. We do not provide refunds, or store credit.
GENERAL QUESTIONS
Learn how to manage your wish list, use your gift card and more.
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How can I be notified of BeyondWordsStore.com sale events?
We appreciate your business and want to keep you up to date with our special sales! It is easy to know about our exclusive discounts and exciting new arrivals. Simply register with BeyondWordsStore.com to receive our special emails. Please click here to begin your registration.
Do you offer Gift Certificates or Gift Cards?
BeyondWordsStore does not offer gift certificates or gift cards at the moment. We understand the importance of choice and will be offering this popular option in the near future.
How does your wish list work?
Thinking about buying an item? Move the item to your BeyondWordsStore.com Wish List and we'll store it for you. As long as they are available on our site they will remain in your Wish List. When you are ready to purchase your Wish List items simply move them to your Shopping Bag and Checkout. Get a second opinion, drop a hint, or just for fun you may email your Wish List items to your family and friends. A great solution!
I need to change my email address. How can I make changes to my online account?
Simply click on "my account" at the top of the page and enter your changes. Save your changes by clicking "update". Please review your information for accuracy before saving. Just so you know, we protect your privacy and we promise never to sell your email address!
Are prices on BeyondWordsStore.com subject to change?
Yes. BeyondWordsStore.com prices may change with out notice. Please expect to pay the price listed on your BeyondWords merchandise on the day of your purchase.
Is all BeyondWords merchandise accessible online?
BeyondWordsStore.com features an extensive collection of Beyond Words merchandise for online shopping. We continually add to our online merchandise offering. If you wish to inquire on an item previously viewed on our site please call customer service at 858-759-2444 or email us your questions or comments at customerservice@BeyondWordsStore.com.
ORDERING QUESTIONS
Find out how to check your order status, order details and more.
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Will sales tax be charged to my order?
Yes. In our home state of California we are subject to local taxes.
Is it secure to shop online?
Yes, it is very secure to shop online at our site! We are dedicated in providing our customers with an excellent online shopping experience. We use the latest and greatest well tested technology for high security. Secure Sockets Layer (SSL) technology protects the information sent to us when you place an order by concealing it through encrypted codes.
What credit cards are accepted? What other form of payment is accepted?
BeyondWordsStore.com accepts the following forms of payment: Visa, Mastercard and Money Orders. BeyondWordsStore.com will not accept cash, checks, Discover or American Express at the present time. If this is a problem, please contact customer service for order assistance. We apologize for any inconvenience this may cause. Please check back with us as this may change in the future.
When will you charge my credit card?
Your credit card will be charged upon shipment of your order. You will receive an order confirmation number when you have successfully entered your credit card information on the final review page. In addition you will also receive an email confirming that your order was received and then again as notification when your order has been shipped and your credit card charged.
Will I receive a receipt with my order?
Yes. You will receive an email receipt followed by a printed invoice that you may use to exchange merchandise. The invoice will be included in your package.
Do I need to enter my information every time I place an order?
No, not if you become a registered shopper. Our shoppers love to save time. As a convenience for our shoppers, you can register once and we will save your credit card, billing and shipping information on our secure servers. Simply click on "my account" at the top of the page and click "register" to begin.
Will I receive an email confirmation after ordering?
Yes. You will receive an email confirmation that your order was received. However, if you have not received your confirmation please verify your email address by clicking on "my account" at the top of the page.
How do I cancel an order? How do I change an order?
Please be aware that in our efforts to provide expeditious customer service, orders are sent to be filled immediately after an order is placed. Please shop with care.
How do I remove items from my shopping bag without having to start over?
The convenience of your shopping bag allows you to add and remove items at whim just before placing your order. In order to remove items from your shopping bag, click on the link at the top of the page to first view your shopping bag. To remove an item, simply click the "Remove" button next to the item. Change an items quantity simply by changing the number in the "quantity" field and click "change" to record your updates.
I am having problems processing my order, what should I do?
We diligently monitor our website for errors and performance. Before continuing please make sure the problem is not on your end. Give it a few minutes and try again. If this proves obsolete please contact customer service customerservice@BeyondWordsStore.com
SHIPPING QUESTIONS
Explore the shipping options BeyondWordsStore.com offers, including gift specifications.
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How can I track the status of my order?
Once your order has been shipped you will receive your shipment tracking number to view the status as it is in route. Please make any further inquires by emailing customer service at customerservice@BeyondWordsStore.com
When will my order be shipped?
Orders will be shipped out in the order that they are received via UPS? If you have placed special orders in quantity your shipping date may change. Please contact customer service for an estimated shipping date at customerservice@BeyondWordsStore.com.
Is there a difference between the "Order Date" and "Ship Date"?
Yes. Your "Order Date" indicates the date your order was received. Your "Ship Date" refers to the actual scheduled date of pick up on route to your shipping location. They will differ. Orders ship out Monday through Friday. Please take into account the weekend. If you were to place your order on Friday, specifying 2-day delivery the "Ship Date" will estimate your order to arrive 2 days from Monday.
Can I place international orders? What are your shipping fees internationally?
Yes. To better serve our international customers BeyondWordsStore.com has established a partnership with Fast Transact. You may find out more about Fast Transact and their shipping policies by contacting us at customerservice@BeyondWordsStore.com.
Will you ship to PO boxes or APO/FPO addresses?
For security reasons BeyondWordsStore.com will not ship to PO boxes or APO/FPO addresses. We will ship to any valid USA address.
Will you ship overseas?
At this time BeyondWordsStore.com will not ship to oversea locations. We will ship to any valid USA address.
Will BeyondWordsStore.com gift wrap my order?
No, but the packaging of all Beyond Words merchandise is a gift in and of itself. The item arrives in a suede pouch with embossed silver lettering. The pouch is displayed with a beautiful product sample book. An elegant gift box is available for purchase for an additional $2. Each box bears a hand stamped wax seal denoting whether your gift is a Pearl of Wisdom, Pearl of Humor, Pearl of Inspiration or Pearl of Sentiment. It is a package worth keeping and a gift worth cherishing.
MERCHANDISE CARE QUESTIONS
Keeping your BeyondWords items in great shape for a lifetime
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Do you offer repair services for purchased items ?
If you experience any problems with your Beyond Words piece please email your questions or concerns to customerservice@BeyondWordsStore.com.
How do I care for my Beyond Words Jewelry ?
To extend the time in which you would have to polish your Beyond Words pieceb the solid sterling silver jewelry and accessories are dipped in a silver tarnish inhibitor. This tarnish inhibitor also gives some protection for people with allergies to normal Sterling Silver products. If your silver piece should need polishing at some point in the future, polishing cloths, which may be available at local grocery stores and linen stores work great. Beyond Words products should be kept from direct exposure to water and sunscreen
Does BeyondWordsStore.com offer a warranty ?
Yes. BeyondWordsStore.com offers a 10 day exchange option if for whatever reason you are not satisfied with your purchase.
RETURN AND EXCHANGE QUESTIONS
Our Return and Exchange Policies
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What is your policy for returns or exchanges?
BeyondWordsStore.com is as committed to achieving excellent customer satisfaction as we are committed to delivering high quality merchandise. If for what ever reason you are not satisfied with your purchase, return the unused item in its original sealed condition within 10 days and we will provide you with an exchange option that is equal to or less your purchase price. We do not provide refunds, or store credit.
Where would I send my return or exchange?
If your exchange is due to damaged or non-functioning merchandise please note the particular issue in writing and include it in your shipment package. You may send your Returns and Exchanges to the address below. Beyond Words 7660 H Fay Ave #179 La Jolla, CA 92037
How should I ship my return or exchange?
Please pack your return in a secure package. If possible please use the original shipping package. We will not accept COD's. We strongly suggest utilizing shipping services from a carrier who can provide you with a tracking number to ensure that your package does not get lost.
