MOST FREQUENTLY ASKED QUESTIONS
These are our most frequently asked question from all our FAQ categories.
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Can you customize? Yes. There is an upcharge to have something special written in your pendant, but it can be done.
MERCHANDISE CARE QUESTIONS
Keeping your BeyondWords items in great shape for a lifetime
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Do you offer repair services for purchased items ?
If you experience any problems with your Beyond Words piece please email your questions or concerns to Karen@BeyondWordsJewelry.com.
How do I care for my Beyond Words Jewelry ?
To extend the time in which you would have to polish your Beyond Words pieceb the solid sterling silver jewelry and accessories are dipped in a silver tarnish inhibitor. This tarnish inhibitor also gives some protection for people with allergies to normal Sterling Silver products. If your silver piece should need polishing at some point in the future, polishing cloths, which may be available at local grocery stores and linen stores work great. Beyond Words products should be kept from direct exposure to water and sunscreen
Does BeyondWordsStore.com offer a warranty ?
Yes. BeyondWordsStore.com offers a 10 day exchange option if for whatever reason you are not satisfied with your purchase.
RETURN AND EXCHANGE QUESTIONS
Our Return and Exchange Policies
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What is your policy for returns or exchanges?
BeyondWordsStore.com is as committed to achieving excellent customer satisfaction as we are committed to delivering high quality merchandise. If for what ever reason you are not satisfied with your purchase, return the unused item in its original sealed condition within 10 days and we will provide you with an exchange option that is equal to or less your purchase price. We do not provide refunds, or store credit.
Where would I send my return or exchange?
If your exchange is due to damaged or non-functioning merchandise please note the particular issue in writing and include it in your shipment package. You may send your Returns and Exchanges to the address below. Beyond Words 17150 Castello Circle, San Diego, CA 92127
How should I ship my return or exchange?
Please pack your return in a secure package. If possible please use the original shipping package. We will not accept COD's. We strongly suggest utilizing shipping services from a carrier who can provide you with a tracking number to ensure that your package does not get lost.
